ESSO - Indian National Centre for Ocean Information Services

Right to Information Act

Last Updated on: 10 April 2024

4.5.1 - Grievance redressal mechanism

INCOIS has both external and internal administrative mechanism for redressing the grievances from general public and employs. Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online (https://pgportal.gov.in/) web-enabled system developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organisations who scrutinize and take action for speedy and favourable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number. INCOIS employs can approach Grievance Officer for settlement of their grievances. The Public Grievance Officer, INCOIS report to the Central Grievance Officer, Ministry of Earth Sciences, New Delhi.

The address of Public Grievance Officer at INCOIS is as below:

Dr. Balakrishnan Nair
Public Grievance Officer
INCOIS, Ocean Valley, Pragathi Nagar (PO)
Nizampet (BO), Hyderabad-500091
Mobile: 940191659
Email: bala[at]incois.gov.in

*As on the date of update, no grievance is pending